FAQs

GENERAL QUESTIONS

Where can I purchase Brentwood products online?

Brentwood products can be found at a variety of popular online marketplaces and partner websites across the United States. Not every Brentwood product is available at every online marketplace or online store, so we encourage you to call ahead or visit one of our partners’ websites to ensure you'll find the product you want is available and in stock. Subscribe to our email list to see when and where new products are launched in-store and online.

Where can I purchase Brentwood products in-person?

Brentwood products can be found at a variety of retail partners across the United States. Not every Brentwood product is available at every store, so we encourage you to call ahead or visit one of our partners’ websites to ensure you'll find the product you want is available and in stock. Subscribe to our email list to see when and where new products are launched in-store and online.

Can I buy products directly from Brentwood?

We do not sell products directly from our website or corporate office. Brentwood only sells products through online and retail partners. You may order products through a variety of popular online marketplaces and websites, as well as in person in select stores, in certain regions, across the US.

REGISTER PRODUCTS

Why should I register my Brentwood product?

Registering your Brentwood product expedites customer service and grants you exclusive access to new product reveals and free recipes.

How do I register my Brentwood product?

If your product was purchased new through an online marketplace or one of our online or in-store retail partners, you can register your product by clicking on "Register a Product" in the bar at the top of the page.

PRODUCTS

Can kids use Brentwood products?

Many of our products are simple, easy to use, and even recommended for family fun. With that said, Brentwood products are not desinged or intended to be used by kids, unsupervised.

Should I unplug appliances that are not in use?

The U.S. Consumer Product Safety Commission recommends unplugging electrical devices, including appliances, when not in use, predicated on the correct observation that something unplugged can't start fires or shock someone.

Where do I find an instruction manual?

Click on any of our prouct pages, scroll down to the bottom of the bulleted Features & Benefits, and click on the 'Manual' icon to download the product's incstruction manual.

ORDERS & SHIPPING

My product has not arrived, what should I do?

Contact the marketplace, online seller, or website from which you ordered your Brentwood product to inquire about delayed or missing shipments.

My product arrived broken or defective, what should I do?

Contact the marketplace, online seller, or website from which you ordered your Brentwood product to inquire about an exchange or refund.

What is your return policy?

Return policies will vary by marketplace, website, and retail stores. Prior to purchasing Brentwood products, we suggest calling or visiting the marketplace or website for the return policy. Brentwood does not sell products to the public and therefore cannot process or accept returns on behalf of online marketplaces, websites, or retail locations.

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